SHIPPING POLICY

At Rovelle Pets, we strive to get your orders delivered safely and on time so your furry friends can enjoy their new products as soon as possible.

Location & Estimated Shipping Time

United States, Canada: 32 – 45 days
Europe, United Kingdom: 12 – 20 business days (Monday to Friday)

We ship worldwide. After your order is confirmed, it typically takes 2–3 business days (Monday to Friday) to process your order before shipment.

Shipping Costs

United Kingdom: FREE delivery
Other regions: Shipping costs may vary depending on destination and order size.

For more details on shipping rates, please contact our customer support team at support@rovellepets.com.

Change of Address

Once your order is in transit, we are unable to change the delivery address.

If you need to update your shipping address, please contact us within 24 hours of placing your order:
Email: support@rovellepets.com

Cancellations

If you change your mind before your order has been dispatched, we are happy to accept cancellations.

Once your order has been dispatched, please refer to our Returns & Refunds Policy for further assistance.

Damaged Parcels in Transit

If your parcel appears damaged upon delivery:

Reject the parcel from the courier if possible
Contact our customer service team immediately for guidance

If the parcel was delivered while you were not present, please contact us for instructions on the next steps.

Tracking Information

Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your package.

Customs Duties & Taxes

For international shipments, customers are responsible for any customs duties and import taxes. These fees are collected by local authorities upon delivery and are not included in the shipping cost.

Lost Packages

If your package is marked as delivered but you did not receive it, please contact our customer service team immediately. We will work with the courier to investigate the situation.

CONTACT US

For any questions regarding your shipment or shipping-related issues:
Email: support@rovellepets.com